Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern:

1. Make sure your Internet Explorer is updated. (see guide on how to update Internet Explorer)

2. Clear cache your browsing history. Just Just click here for the procedure on how to clear cache. 

3. Try to log in and watch the video again.

4. If you are still unable to watch, you can also use different browsers like Firefox, Chrome, or Safari (for MAC). Our iWantTFC mobile app is also available for download via App Store and Google Play.