Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern:

1. Make sure your Mozilla Firefox browser is updated. (see guide on how to update Mozilla Firefox)

2.  Clear cache your browsing history. Just click here for the procedure: 

3.  Try to log in and watch the video again.

4. If you are still unable to watch, you may also use different browsers like Chrome, Internet Explorer or Safari (for MAC). Our iWantTFC mobile app is also available for download via App Store and Google Play.