Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern:

1. Make sure your Safari browser is updated. Just click here to check if your Safari browser is updated.

2.  Clear cache your browsing history. Just click here link for the procedure on how to clear cache. 

3.  Try to log in and watch the video again.

4. If you are still unable to watch you may also use different browsers like Firefox, Chrome, or Internet Explorer. Our iWantTFC mobile app is also available for download via App Store and Google Play.