TROUBLESHOOTING GUIDE

I only see "Sorry we encountered an error playing this video. Please try again" using Google Chrome
Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern: 1. Make sure your G...
Thu, 21 Oct, 2021 at 5:33 PM
I see "Sorry we encountered an error playing this video. Please try again" using Internet Explorer
Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern: 1. Make sure your I...
Thu, 21 Oct, 2021 at 5:35 PM
I only see "Sorry we encountered an error playing this video. Please try again" using Firefox
Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern: 1. Make sure your M...
Thu, 21 Oct, 2021 at 5:36 PM
I only see "Sorry we encountered an error playing this video. Please try again" using Safari
Video problem might be due to an issue on the settings of your device. Here are some steps that you can follow to resolve your concern: 1. Make sure your S...
Thu, 21 Oct, 2021 at 5:38 PM
I followed the recommended steps above, but I still can't watch the videos PC/MAC.
If the above recommendations do not resolve your concern, kindly provide us the following information: PC/MAC 1. Device name 2. OS version of the device ...
Thu, 24 Feb, 2022 at 9:46 AM
The video will not load on my Android device, and it redirects me back to the episode page.
1.   Make sure your iWantTFC app is updated. (see guide on how to update iWantTFC app via Play Store)  2. Close or end task the iWantTFC app. 3. Re-launch...
Tue, 12 Oct, 2021 at 11:19 AM
The video will not load on my iOS device, and it redirects me back to the episode page.
1.  Make sure your iWantTFC app is updated. (see guide on how to update iWantTFC app via App Store)  2. Close or end task the iWantTFC app. 3. Re-launch t...
Tue, 12 Oct, 2021 at 11:19 AM
I followed the recommended steps above, but I still can't watch the videos on my mobile device.
If the above recommendations do not resolve your concern, kindly provide us the following information: Mobile App 1. Device name 2. OS version of the dev...
Thu, 24 Feb, 2022 at 9:54 AM
No devices available when casting on iOS 14 or later.
1. Make sure your phone and the cast device are on the same Wi-Fi network. 2. On your iOS device go to Home screen and tap settings. 3. Look for Privacy a...
Tue, 12 Jul, 2022 at 4:13 PM