When logging in I keep getting redirected back to log in again

Modified on Thu, 16 Nov, 2023 at 9:59 AM

Computer:


If you are unable to log in to iWantTFC, there might be an issue in connecting your device to your iWantTFC account.  To resolve this, just follow the steps below:


1. Clear cache your browsing history. (see guides on how to clear cache using different browsers)

2. Go to https://iwanttfc.com then try to log in again using your email address and password used to access your iWantTFC account. 

3.If the above steps do not work and still unable to log in, use any browser such as Chrome, Firefox or Safari and open new Incognito tab (use Private Browsing for Safari) to log in.

4. If still the same, try to log in using mobile app or different device.


If the above recommendations do not resolve the error, kindly provide the following information via email to support@iwanttfc.com or send us a Message through our Facebook Page at https://www.facebook.com/iWantTFC:


1. Email address 

2. Device brand and model

3. OS version of the device

4. Browser used to access iWantTFC

5. Connection type

6. Internet Service Provider 


Mobile Device:


If you are unable to log in to iWantTFC there might be an issue in connecting your device to your iWantTFC account.  To resolve this, just follow the steps below:


For iWantTFC mobile app:

1. Log in using the email address and password.

2. Wait for a few seconds to log in.

3. If you encounter an issue upon logging in, you may send the screenshot of the error to us at support@iwanttfc.com so we could look in to this further.

4. You can use different device/browser to log in to your account while we are checking your concern.


For mobile browsers:

1. Clear cache your browsing history. (see guides on how to clear cache using different browsers)

2. Go to https://iwanttfc.com then try to log in again using your email address and password used to access your iWantTFC account. 

3.If the above steps do not work and still unable to log in, use other browser such as Chrome, Firefox or Safari and open a new Incognito tab (use Private Browsing for Safari) to log in.

4. If still the same, try to log in using mobile app or different device.


If the above recommendations do not resolve the error, kindly provide the following information via email to support@iwanttfc.com or send us a Message through our Facebook Page at https://www.facebook.com/iWantTFC:


For mobile browser:

1. Email address 

2. Device name brand and model

3. iWantTFC App version

4. OS version of the device

5. Browser used to access iWantTFC

6. Connection type

7. Internet Service Provide


For mobile app (Android and iOS):

1. Email address 

2. Device name brand and model

3. iWantTFC App version

4. OS version of the device

5. Browser used to access iWantTFC

6. Connection type

7. Internet Service Provider

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