Please try the following troubleshooting steps:
1. Check Your Internet Connection
Make sure you're connected to a stable internet connection.
For best results, we recommend at least 5 Mbps for smooth streaming.
Try restarting your Wi-Fi router or switching to a different network.
2. Clear App Cache (Mobile/TV App) > Go to your device settings > Apps iWant Storage > Clear Cache.
3. Reinstall the App
Uninstall the app completely, then reinstall it from the official app store.
4. Restart Your Device
Turn off your phone, tablet, or smart TV for about 2-3 minutes.
Turn it back on and try again.
5. Check for System Updates
Make sure your device's software/firmware is up to date, especially for smart TVs and streaming devices.
6. Try a Different Device
If possible, try accessing iWant on another device (e.g., phone, tablet, or browser) to see if the issue persists.
If the issue continues, please send us an email at support@iwanttfc.com with the following details for further investigation:
- Your iWant login details (email address or mobile number) and full name
- Your current location
- Device type/brand
- Device OS/iOS version
- Title, season, and episode date of the program you are trying to access
- iWant app version (to check this, go to Settings > Apps > select ""iWant"" > scroll down)
- Video recording or Screenshot of the error message
- Device details. To obtain this, follow these steps:
1. Go to Account & Settings
2. Navigate to the Device Details page
3. Capture a screenshot or copy the details displayed)
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