Troubleshooting Guide (12)

I tried registering via email address, but I did not receive my verification email

Modified on Thu, 16 Nov, 2023 at 10:46 AM
I tried to log in but it says Invalid Email Address or Password error

Modified on Thu, 23 Nov, 2023 at 1:16 PM
I forgot my password

Modified on Fri, 27 Oct, 2023 at 11:00 AM
Video keeps on buffering or loading on my mobile device

Modified on Tue, 14 Nov, 2023 at 5:26 PM
Video keeps on buffering or loading on my computer

Modified on Thu, 16 Nov, 2023 at 11:51 AM
When logging in I keep getting redirected back to log in again

Modified on Thu, 16 Nov, 2023 at 9:59 AM
I only see "Sorry we encountered an error playing this video. Please try again" using Google Chrome

Modified on Thu, 16 Nov, 2023 at 10:13 AM
I only see "Sorry we encountered an error playing this video. Please try again" using Firefox

Modified on Thu, 16 Nov, 2023 at 10:23 AM
I only see "Sorry we encountered an error playing this video. Please try again" using Safari

Modified on Thu, 16 Nov, 2023 at 10:33 AM
The video will not load on my Android device, and it redirects me back to the episode page

Modified on Thu, 23 Nov, 2023 at 1:18 PM