I only see "Sorry we encountered an error playing this video. Please try again" using Safari

Modified on Thu, 16 Nov 2023 at 10:33 AM

Video problem might be due to an issue on the settings of your device. 

Here are some steps that you can follow to resolve the error:

1. Make sure your Safari browser is updated to the latest version. Just click here to check if your Safari browser is updated.

2.  Clear browser cache. Just click here for the procedure on how to clear cache. 

3.  Try to log in and watch the video again.

4. If you are still unable to watch you may also use different browsers like Firefox, Chrome, or Edge. For mobile devices, our iWantTFC mobile app is also available for download via App Store and Google Play.

If the above recommendations do not resolve the error, kindly provide the following information via email to support@iwanttfc.com or send us a Message through our Facebook Page at https://www.facebook.com/iWantTFC:

1. Device name

2. OS version of the device

3. Browser used to access iWantTFC

4. Connection type

5. Internet Service Provider

6. Internet speed

7. Programs affected (indicate if specific to a show or episode)

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