I only see "Sorry we encountered an error playing this video. Please try again" using Firefox

Modified on Thu, 16 Nov 2023 at 10:23 AM

Video problem might be due to an issue on the settings of your device. 

Here are some steps that you can follow to resolve the error:

1. Make sure your Mozilla Firefox browser is updated to the latest version. (see guide on how to update Mozilla Firefox)  https://support.mozilla.org/en-US/kb/update-firefox-latest-release  

2. Clear browser cache. Just click here for the procedure. 

3. Try to log in and watch the video again.

4. If you are still unable to watch, you may also use different browsers like Chrome, Edge or Safari (for Apple computers). For mobile devices, our iWantTFC mobile app is also available for download via App Store and Google Play.

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